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03 / 11

Every answer has a family tree

Research interface · Payments

I turned payments research into a sourced canvas where every useful sentence can open the next question.

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The six-tab research method

Payments has responded to complexity with a beloved industry standard: six tabs, three PDFs and one person who remembers where the useful sentence lives. I built Dexter to give the question somewhere better to go.

Follow the question sideways

Select the sentence doing suspiciously heavy lifting, ask for the plain-English version or a real example, and the new answer opens beside its parent. The branch keeps its source and its way home.

If a feature hid the relationship, blurred the evidence or made the reader remember where they had been, it failed.

Make the room quiet enough to think

The product became a white research desk with a faint neutral dot grid. Klein blue marks focus, provenance and committed action. Cards behave like documents, curves carry parent-child history, and mobile opens in a proper reader while keeping the spatial overview one action away.