A retry can preserve the intent while changing the route selected for the next attempt.
changing the route selected03 / 11
Every answer has a family tree
Research interface · Payments
I turned payments research into a sourced canvas where every useful sentence can open the next question.
The six-tab research method
Payments has responded to complexity with a beloved industry standard: six tabs, three PDFs and one person who remembers where the useful sentence lives. I built Dexter to give the question somewhere better to go.
Follow the question sideways
Select the sentence doing suspiciously heavy lifting, ask for the plain-English version or a real example, and the new answer opens beside its parent. The branch keeps its source and its way home.
If a feature hid the relationship, blurred the evidence or made the reader remember where they had been, it failed.
Make the room quiet enough to think
The product became a white research desk with a faint neutral dot grid. Klein blue marks focus, provenance and committed action. Cards behave like documents, curves carry parent-child history, and mobile opens in a proper reader while keeping the spatial overview one action away.